Mortgage lender contact numbers & financial assistance details

Lender Contact Information

During this time, it is best to discuss your mortgage with your mortgage broker or lender should you have any financial concerns surrounding the COVID-19 outbreak. Please be advised, there may be longer than normal wait times for calls during this situation and to expect at least 20-30 minutes for a representative. Be sure to have your mortgage number available to ensure smoother service and remember to be kind!

Here are some direct contact numbers for various lenders across the country:

LENDERSCONTACT #NOTES
ATB 1-800-332-8383
B2B 1-800-263-8349
Bank of Montreal 1-877-895-3278
Bridgewater 1-866-243-4301
Canadiana 1-877-315-1633
CFF Bank 1-855-767-3031
Chinook Financial 403-934-3358
CIBC 1-800-465-2422
CMLS Financial 1-888-995-2657
Connect First 1-403-520-8000
Dominion Mortgage 1-866-928-6810
Equitable 1-866-407-0004
First Calgary Financial 403-736-4000
First National 1-888-488-0794
Haventree 1-855-727-0051
Home Trust 1-855-270-3630
HomeEquity Bank 1-866-331-2447
HSBC 1-888-310-4722
ICICI 1-888-424-2422
Lendwise 1-866-675-7022
Manulife 1-800-268-6195
Marathon 1-855-503-6060
MCAP 1-866-809-5800
Merix 1-877-637-4911
National Bank 1-888-835-6281
Optimum 1-866-441-3775
PC Financial 1-888-723-8881
Radius Financial 1-866-550-8227
RFA 1-866-939-5005 Mortgage Numbers
Starting with 4
RFA 1-877-776-6888 Mortgage Numbers
Starting with 6
RFA 1-833-228-5697 Mortgage Numbers
Starting with 7, 8 or 9
RMG 1-866-809-5800
Royal Bank 1-800-768-2511
Scotiabank 1-800-472-6842
Servus 1-877-378-8728
Street Capital
See RFA
Tangerine 1-888-826-4374
TD 1-888-720-0075
UPDATE 4: ADDITIONAL FINANCIAL MEASURES

In addition to helping homeowners manage their finances through deferred mortgage payments and adjustments, the Canadian Government has also come to the aid of families who may be struggling currently.

To help those currently struggling, the following measures are being taken or have already been implemented:

  • Income Tax Payments: The Canada Revenue Agency will allow all taxpayers to defer payments for any income tax amounts that are owing between March 18, 2020 and September 2020 until August 31, 2020. No interest or penalties will accumulate on these amounts during this period.
    • Taxpayers who are required to remit quarterly installments may benefit from up to 5 months of tax deferral.
  • Income Tax Filing: Income tax return filing has been extended one month from April 30, 2020 until June 1, 2020.
    • If you receive and rely on the GST credit or the Canada Child Benefit, it is still ideal to file sooner to ensure that the entitlements for the 2020-2021 benefit year are not delayed.
    • For trusts with a December 31, 2019 year-end, the tax return filing due date has been extended to May 1, 2020 (from March 30, 2020)
  • Registered Retirement Income Funds (RRIFs): The required minimum withdrawals from RRIFs will be reduced by 25% for the 2020 tax year.

In addition, the Canada Revenue Agency is adapting their Outreach Program in order to better support individuals during COVID-19. This service allows the CRA to offer assistance to ensure individuals understand their tax obligations and to help them obtain the benefits and credits to which they are entitled.

Emergency Funds During COVID-19

  • GST Credit: $400 for single adults, $600 for couples
  • Child Tax Benefit Top-Up: An additional $300 per child
  • Student Loan Payment Defferal:
    • 6 month timeframe
    • No payments
    • No interest accrual
  • Indigenous community based support fund
  • $200 million provided for community resources such as:
    • Shelters/homeless needs
    • Sexual abuse/transition house needs
  • 10% wage subsidy for small to medium sized businesses for employees
    • $25,000 per employer
  • Ensured Mortgage Protection Program
    • $50 billion provided
    • Payment deferrals
    • Special payment arrangements
  • Bank Supports
    • Auto loans
    • Deferral of payments possible
    • Contact bank directly
    • Speak to your institutes
  • Emergency Support Fund
    • $5 billion – more information to come